Customer Testimonials

We just bought a Nissan Frontier and it had a recall that needed to be done. So brought the frontier to the Fairfield Nissan dealership. Walked in and was greeted with a very nice employee named Rachel. After a little bit of some confusion, which Rachel handled it like a champ. We got the frontiers recall taken care of. Thank you Rachel for making the process painless.

Rachel was amazing and thank you for all that you and Hanlees have done for me as a customer

Rachel and Brian were awesome and professional. Great Job!

Cesar Did a fantastic job helping me get my Frontier.

Sales Associate Cesar was very nice when it came to answering all my questions allowing me to prepare myself to purchase a new vehicle & helping me decide which vehicle is the most suitable for me as a commuter vehicle!

Cesar was very easy and friendly to work with!! If you need a car I would recommend going to him.

Cesar Trejo did a great job getting us a car. Friendly and polite. Will go back to him if we need another vehicle.

Cesar was supper helpful and great 👍

I had a pleasant experience during my visit at Hanlees Fairfield Nissan. Caeser was super helpful, and other staff were really welcoming. Highly recommend.

Rachel was my service advisor, she was so awesome!! Very informative and welcoming. Service was pretty quick too. I will be back! Thank you Rachel for taking care of us.

Thank you Carsar!!! It was such an excellent and seemless experience buying a car here. I definitely recommend this dealership.

Where do I start… I reached out to the dealer a couple of weeks ago regarding a used vehicle that I wanted to purchase. I’m from out of state so there are different rules and regulations regarding taxes, so I requested the dealer look into all of that before I made an offer so I knew how much I’d spend to either fly in and pick it up or have it shipped. I requested contact back and was left with a salesperson who stated they were hoping the car would stay on the lot long enough for them ... Read More

Full review text opened.

Google - Oct 26, 2026

Where do I start… I reached out to the dealer a couple of weeks ago regarding a used vehicle that I wanted to purchase. I’m from out of state so there are different rules and regulations regarding taxes, so I requested the dealer look into all of that before I made an offer so I knew how much I’d spend to either fly in and pick it up or have it shipped. I requested contact back and was left with a salesperson who stated they were hoping the car would stay on the lot long enough for them to purchase it instead, since this was a dealer policy. This was the first red flag. I heard nothing back. I also requested to have the vehicle looked at by a local independent mechanic. I was confronted with immediate pushback, another red flag. The following week I called asking for follow-up and clarification regarding shipping vs flying in. To sweeten the deal knowing that some sales person also wanted the vehicle, I threw an out-the-door price for if I came and drove it off the lot myself. The salesperson (a different one than the original) called me back after to say that the price would work, but the dealer was unable to take deposits so I would have to get a flight sooner than later to pick it up. It would “be hidden on the lot” in a corner until I could get to it. I ran some numbers after that and figured it’d be better just to have it shipped. I called the dealer back a couple of days later, talked to what I believe was another sales person, and relayed my story to them regarding the out-the-door price vs if I shipped it and wanted some clarification since the price would change if I shipped it. They took my info and I waited for another call. Shortly after I had a call from a rambunctious what I believe manager who gave me an earful about how a salesman couldn’t set a price, the list price wasn’t negotiable, that the price agreed upon would be the same whether I picked it up or had it shipped, and that miraculously I could place a $2,000 deposit to hold the vehicle. I called him out, stated a shipped price should be cheaper than driving it off of the lot due to no sales tax being paid, and requested him to call me back with the price that would be paid due to that. That wraps up this last weekend, when the vehicle disappeared from their website when I’m pretty sure the around 40-days on the lot happened and the original salesperson could buy the vehicle for themself. Bad communication, poor manners from the manager, and all around more run around than needed to happen. I was willing to buy the vehicle without an inspection, set up shipping or flying in, and bring my hard earned money from out of state and spend it there. Do yourself a favor and find a dealer that treats people right. This group doesn’t understand that concept.

Had a great experience at Fairfield Nissan. Amin was a great sales manager. Cesar was a great sales associate, went and picked up the car from Davis and brought it to Fairfield went through the vehicle thoroughly showed Me everything. Internet sales manager Robert was great. Walk me through all the paperwork and was out the door within an hour of purchasing the vehicle. Highly recommend this store in these gentlemen to work with.

There wasn’t a world where I thought I’d be sitting here leaving a review, especially a positive one, after having my car in the shop for over three weeks. To say that I’ve been frustrated with my Nissan would be an understatement. However, I also believe in giving people their flowers when they’ve earned them, and Brian at Hanlees Fairfield Nissan has absolutely earned his. For nearly three weeks, I’ve spoken to Brian almost every single day, outside of his days off. Throughout this entire process, he has consistently communicated with me, provided updates, answered ... Read More

Full review text opened.

Google - Oct 20, 2026

There wasn’t a world where I thought I’d be sitting here leaving a review, especially a positive one, after having my car in the shop for over three weeks. To say that I’ve been frustrated with my Nissan would be an understatement. However, I also believe in giving people their flowers when they’ve earned them, and Brian at Hanlees Fairfield Nissan has absolutely earned his. For nearly three weeks, I’ve spoken to Brian almost every single day, outside of his days off. Throughout this entire process, he has consistently communicated with me, provided updates, answered my questions, and, most importantly, made me feel like someone was genuinely looking out for me. Brian took the time to investigate my warranty coverage and even educated me about benefits I didn’t realize I had. These were things that previous dealerships had never bothered to explain. He walked me through parts of my contract that I didn’t fully understand, explained what I had been paying for, and helped me better understand my options. That level of transparency meant a lot to me. When I explained that I had been walking for nearly a week because my car was in the shop, Brian also made an effort to help me secure transportation. He understood that this wasn’t simply an inconvenience. Not having my vehicle was affecting my everyday life, and he genuinely worked to make the situation more manageable. My vehicle came in with a rather unusual issue. It wouldn’t start, and the electronic parking brake had engaged without me activating it. What initially seemed like a straightforward problem turned into something much more complicated, requiring additional time and investigation from the technicians. While the length of the repair has certainly been frustrating, I recognize that some problems aren’t easily diagnosed. I’ve always been somewhat skeptical about taking my vehicle to a dealership. You hear stories about inflated prices, unnecessary repairs, and people feeling taken advantage of. I went into this experience with some of those same concerns. But I can confidently say that none of that describes the treatment I’ve received from Brian and the team at Hanlees Fairfield Nissan. Brian has shown me what genuine customer service looks like. Not because everything went perfectly, but because when things weren’t going perfectly, he continued to show up, communicate, advocate for me, and treat me with respect. I also want to recognize the technicians who have spent their time working to diagnose and address this unusual issue. Their efforts haven’t gone unnoticed. At the end of the day, I didn’t need someone to promise me a perfect experience. I needed someone who would be honest with me, keep me informed, and make me feel like my concerns mattered. Brian did exactly that. I’m still frustrated with my car, but I couldn’t be more appreciative of the people who have helped me through this experience. Thank you, Brian. Thank you to the technicians, and thank you, Hanlees Fairfield Nissan, for not only taking care of my vehicle but also taking care of me. That kind of service deserves to be recognized.

Great customer service with Brian in service dept. Needed work done covered by warranty. Everything was straight forward and smooth.

Staffs are nice, friendly and knowledgeable.

I had a positive experience working with Gustavo to get my new Sentra. He listened to my requirements and delivered the service promptly. I highly recommend visiting Gustavo and Milad for their exceptional service.

I went in today to Nissan Hanlees In Fairfield and was helped by Gustavo Torres today as my sales representative, he helped me get qualified and take home a pre owned Nissan Rogue! Gustavo was patient, kind and had a great sense of humor throughout the process! Shoot out to Milad Chinii the Finance Manager as well!

Gustavo helped us in finding the perfect vehicle can not wait to come in and pick up our rogue

Rachel was great!

Gustavo helped us while we waited for service left with a new 2026 rogue couldn’t be happier ask for him the director will help you

Worked with Gustavo for our 2017 rogue had a great experience come see him we got a second key as well on a used vehicle

Miss. Rachel is so freaking awesome and very caring. One of the best experiences I have ever had! She's deserves a 10 star or more ☺️☺️

These guys are awsome, especially Rachel!!!! Rachel understood what my problem was and stopped at nothing to get it fixed. She spent her own time to fight the warrenty company to get my hvac box replaced and got it covered! I’ve been to plenty of dealership service shops and not one are as good as Rachel and her team! Rachel needs a raise!!!! Thanks again! Jack

Came in to work with Gustavo Torres initially came for a used rogue but he showed me the rogue 2026 and had amazing incentives I told him I was shopping with Honda and Toyota but they were just so out of budget with mark ups Amin and Gustavo played no games and got to it I left please with my rogue

Ms Rachael Berube provided me with excellent service! Hanlees is lucky to have her!

Gustavo was great experience 👍

The woman working the front desk was so helpful and kind! So appreciative of her and will definitely go back to get my car serviced here because of her!

Rachel is amazing as always! It's always a pleasure to work with her. Everything went smoothly and was finished in a good amount of time.

Rachel did an awesome job taking care of me and my car. Service is a 10/10

ask for sayed he was awesome to deal with. i went in looking for a affordable commuter and he didn’t try to upsell he worked with me to find what i was looking for

Rachel Berube and the service tech were exceptional. I was having noise in my engine that the other dealer could not figure out. Turns out to be an engine mount it was fully covered by my warranty. Thank you Nissan Fairfield.

I came in to do a oil change on my Titan and meet Sayed one of the salesmen,didn't think i had much of a chance on a new vehicle but he made it happen,excellent customer service and honestly from Sayed,2 thumbs up!!

I went in for a diagnostic test. Rachel was fantastic, helpful, and very welcoming. Answered and explained, in detail all questions that I had. She has great knowledge of her job! In a stressful situation she unknowingly calmed my nerves, very pleased that she was there!

Racheal gave me excellent services. She’s the greatest 😊

My husband and I went in looking for a car based on the auction card I received in the mail. The process was very easy. We were greeted by Gustavo Torres and he made us feel very welcome. He gave great customer service and in fact all of the staff. Were were in and out in less than 3 hours. Definitely would recommend them were you’re in the market for a car.

Rachel was the best!!! She made sure I was satisfied and she definitely looked out for ya girl when I was stressed out over my car! Her energy was always on point!! Go see Rachel!! She is the best!

If I could give 10 stars I would! Rachel was so helpful and kind. I felt like she actually cared and wasn't just trying to upsell to me. She does everything she can to make sure you are getting a fair price. I will definitely be going to the Fairfield service center exclusively from now on!

Rachel A. Berube did an exceptional/ excellent advice and even gave me a fair deal on the worked done on my car.

Gustavo was absolutely amazing in helping me purchase my car from Nissan! He is so nice and relatable and he made a terrible situation a better one! God bless him! 💛🙏🏾

Such a nice warm person with a friendly smile and so patient with customers. Keep her

RACHEL BERUBE Was very professional and very helpful. She made my visit VERY easy.

The service was excellent! My Service Advisor, “Rachel” gave the best service!! I felt really cared about as a customer, which is an uncommon practice in this day and time!! I didn’t feel ripped off or hustled out of my money. For that reason, I will remain a being “longtime customer” and will have all of my expensive major repairs done at Hanlees Fairfield Nissan. Thank you Rachel!!!

Rachel Berube is the best! She provided exceptional customer service and is very helpful.

Had the BEST experience and received absolutely over-the-top customer service at Hanlees Fairfield Nissan, all thanks to Rachel B! She was incredibly friendly, professional, and knowledgeable at what she does. Thank you, Rachel! You definitely deserve a raise! Honestly, I’m not sure why you aren’t a manager yet! Excellent customer service from start to finish. I’ll definitely be coming back!

I super appreciate Rachel the service advisor for making sure all my concerns were heard and assured me that they would look into it. They did a great job on my car and kept me updated on the process and all of my options. Huge thanks to the tech cal that also did the work. Thanks guys! I will definitely be bringing my car back to these guys 😊

Very professional service!!

Rachel Berube was very professional and helpful. I will return to Fairfield Nissan because of very timely service. Thank you, Rachel - keep up the good work.

Rachel Berube was very helpful and delightful to work with. Excellent customer service and my car is running great!

I don’t trust their service. After an oil change, ended up with more repairs. Nothing was wrong with my vehicle. No leaks. After taking it at Hanlees, major leak on boot axle. Per Google, I should pay about $350 but ended up paying for over $1,000. Then door open light appears on the panel. Just to check, they charged me $500. Nothing was fixed. They want to disassemble and check wiring. If they find what’s wrong, it could cost me up to $15,000!!! Would you believe that? Total ripped off!! Don’t go to Hanlees Fairfield. Mercedes Benz service shows everything they ... Read More

Full review text opened.

DealerRater - Aug 3, 2026

I don’t trust their service. After an oil change, ended up with more repairs. Nothing was wrong with my vehicle. No leaks. After taking it at Hanlees, major leak on boot axle. Per Google, I should pay about $350 but ended up paying for over $1,000. Then door open light appears on the panel. Just to check, they charged me $500. Nothing was fixed. They want to disassemble and check wiring. If they find what’s wrong, it could cost me up to $15,000!!! Would you believe that? Total ripped off!! Don’t go to Hanlees Fairfield. Mercedes Benz service shows everything they do on video.

Read at DealerRater

Worst service experience I’ve had in a long time. Ricardo was extremely rude and condescending—every question felt like an inconvenience to him. Completely dismissive and unprofessional. I left feeling frustrated and won’t be coming back.

On 5/27/26 Me and my dad went into the dealership with the plan on leaving with a new car. We were looking into the 2025 Nissan Versa SV that they said they desperately needed to get rid of. After test driving the car the sales rep gustavo asked what we were thinking on price. We asked if we could do 17k on the car instead of 19.5k. The rep said deal, shook our hands, and had my change my insurance to the new car. We gave him our pre approval and then after an hour of waiting for him to come back, ... Read More

Full review text opened.

Google - May 28, 2026

On 5/27/26 Me and my dad went into the dealership with the plan on leaving with a new car. We were looking into the 2025 Nissan Versa SV that they said they desperately needed to get rid of. After test driving the car the sales rep gustavo asked what we were thinking on price. We asked if we could do 17k on the car instead of 19.5k. The rep said deal, shook our hands, and had my change my insurance to the new car. We gave him our pre approval and then after an hour of waiting for him to come back, he says i know we agreed on 17k but actually we can’t do that due to the deal online expiring for memorial day. He was not willing to help us go down on the price. Me and my dad feel like he ran our credit, and then tried to use a shady sales practice and tried to get us pay 2k more than what he told us the price was. When we left the dealership we looked up online that the memorial deal was going on to the end of the month. I called back the rep to see if he can get us down to 18k and he tried to make me feel bad by saying only his manager can do that, and then asked if i would like for him to interrupt his manager during his prayer time. i’m very respectful of all religions and understand how important that was but i don’t appreciate the shady sales practice and trying to make me feel bad about wanting him to honor what he promised us. I feel like the rep tried to get us to pay more because he saw that we can afford it even though we wanted a lower car payment. If you go to nissan in fairfield ask for the official numbers before changing over all your information. They also ran my credit again without asking me. Don’t go here unless you want to feel bad about wanting a good deal, and to try to be manipulated into buying a car. Will never return i ended up going to Mazda in vacaville and getting a way better car.

The service department is a disaster. The mechanics and the prices are terrible, very inflated, and dishonest. I absolutely do not recommend this workshop.

WORST experience EVER went to the dealer picked out a car wanted to lease. This was on a Friday. The salesman passes over to the manager, who said he would send us all the particulars on email . Since we were there in the morning, we figured we'd have something from them at the end of the day Nothing for three days we called and then they Sent an email with the breakdown, but still details were missing. We came back to the dealership saw the same salesman Told him we had not heard anything from the manager he apologies ... Read More

Full review text opened.

Google - May 25, 2026

WORST experience EVER went to the dealer picked out a car wanted to lease. This was on a Friday. The salesman passes over to the manager, who said he would send us all the particulars on email . Since we were there in the morning, we figured we'd have something from them at the end of the day Nothing for three days we called and then they Sent an email with the breakdown, but still details were missing. We came back to the dealership saw the same salesman Told him we had not heard anything from the manager he apologies and gave us his card we then Test drove the car We asked about the military discount he said he would go ahead and email the information we were waiting for since we were military and there was nothing on the email I told him we were going out of town for a week if we need to put $500 down on the car to hold that we would do that he said no no if nothing else we will put it in the back and hold it for you the day before we went out of town still nothing Emailed him from the card he gave us only to find the email bounced back The email on the business card was incorrect the next day that day we left to go out out of town We came back only to find they sold the car no email no contact. They had both of our phone numbers and emails. Worst service ever. I honestly don't think they wanted to lease the car they want to sell it now we can't find the car that we're looking at. Don't trust this dealership or any others associated with Hanless they have several locations. They never made an attempt to contact us at all. I've been in sales for 40 years. Horrible just horrible.

I had permission to charge here. I spoke to the regional sales manager personally and he told me it was okay to charge after the dealership closed. So that's what I was doing tonight around 8:45 when one of their employees walked up and asked if I was a customer or employee. I said no. Told him I'd go ahead and unplug. Fine. But he wasn't done. He called me stupid. He called me a thief. He told me I was trespassing on property that had no signs, no locks, nothing preventing anyone from being there. And then ... Read More

Full review text opened.

Google - May 24, 2026

I had permission to charge here. I spoke to the regional sales manager personally and he told me it was okay to charge after the dealership closed. So that's what I was doing tonight around 8:45 when one of their employees walked up and asked if I was a customer or employee. I said no. Told him I'd go ahead and unplug. Fine. But he wasn't done. He called me stupid. He called me a thief. He told me I was trespassing on property that had no signs, no locks, nothing preventing anyone from being there. And then he pulled out his phone, took pictures of my car, and told me if he ever sees my vehicle there again he's calling the police. I was already leaving. I had already said I'd leave. None of that was necessary and none of it was okay. I don't know if this guy is from the Toyota or Nissan location but he works for Hanlees and this is who they have out here. If this is the type of people Hanlees hires to represent them, that tells you everything you need to know about this place.

Was having a great experience with Gustavo negotiating cordially and professionally back and forth over call and text for a long distance deal. He kept it real the whole time and didn't waste my time with tomfoolery. Then Mel R reached out and it all went downhill. Confusing points during negotiation, keeps talking about trims in a way that don't make sense (clearly doesn't know the product he's selling), plays corny hardball tactics, keeps saying I have to be there in person to close immediately, overall unprofessional and poor impression. Literally could've had my money ... Read More

Full review text opened.

Google - Nov 22, 2025

Was having a great experience with Gustavo negotiating cordially and professionally back and forth over call and text for a long distance deal. He kept it real the whole time and didn't waste my time with tomfoolery. Then Mel R reached out and it all went downhill. Confusing points during negotiation, keeps talking about trims in a way that don't make sense (clearly doesn't know the product he's selling), plays corny hardball tactics, keeps saying I have to be there in person to close immediately, overall unprofessional and poor impression. Literally could've had my money if they had carried things differently. Would be 0 stars if it wasn't for Gustavo.

The sales experience was pretty standard. However, if you see a used car that catches your eye, and you are seriously considering purchasing it, make sure they have BOTH key fobs for the vehicle. I purchased a used, 2023 Nissan Maxima SV, and while the vehicle was low miles it had seen its fair bit of use. When I agreed to purchase the vehicle and the sales contract was signed, the salesperson I was dealing with followed me to my home to pick up the extra key fob for my old car and the front license plate mount. When I asked ... Read More

Full review text opened.

Google - Aug 19, 2025

The sales experience was pretty standard. However, if you see a used car that catches your eye, and you are seriously considering purchasing it, make sure they have BOTH key fobs for the vehicle. I purchased a used, 2023 Nissan Maxima SV, and while the vehicle was low miles it had seen its fair bit of use. When I agreed to purchase the vehicle and the sales contract was signed, the salesperson I was dealing with followed me to my home to pick up the extra key fob for my old car and the front license plate mount. When I asked him where the second key fob was for the Nissan Maxima, it was then that he said, "Oh, there is only the one. You will have to purchase a second one." So here he took the time to pick up the extra key fob for the car I traded for the Nissan, and they stuck me with one key fob. So here is some more advice: If you are trading in your old car for another used car, and you have both key fobs but they only have the one for the car they are selling you, tell them you'll give them the second key fob for your old car when you see a second key fob for the car you're getting.

I've been a customer for this nissan dealer since it was momentum nissan. When hanlees re-opened it the best parts guy Sage has been my help all these years. I am very sad and disappointed to know that today he doesn't work there anymore. He was very knowledgeable especially ordering and searching for older Nissan/Datsun. He valued me as a customer and even gave me discounts. He had the vehicle identification numbers for all my highly collectible Z cars so when I would call he knew exactly what he was talking about. These other people, the manager ... Read More

Full review text opened.

Google - Aug 4, 2025

I've been a customer for this nissan dealer since it was momentum nissan. When hanlees re-opened it the best parts guy Sage has been my help all these years. I am very sad and disappointed to know that today he doesn't work there anymore. He was very knowledgeable especially ordering and searching for older Nissan/Datsun. He valued me as a customer and even gave me discounts. He had the vehicle identification numbers for all my highly collectible Z cars so when I would call he knew exactly what he was talking about. These other people, the manager and others have no clue what they've lost. They don't know anything about heritage or especially Z cars. They just care about selling new cars and making money. I'm not sure if I'll ever be interested in buying anything from them because they know nothing about older cars. They won't be able to find hard to find parts or even try to make an effort. Very disappointing.

Took my car to get an oil change. Service Advisor was Brenda G. Her customer service was terrible. She had an attitude since I walked in the door. She told me I was early, which I already knew. She said excuse me! I said your early did you hear me? I told her yes I heard her. A little more was said about what service I came in for..Then I asked if Chris M. was around. I got told by Brenda that they don't keep people with bad Customer Service around. Eventually, my car was done. Brenda stood ... Read More

Full review text opened.

Google - Jun 17, 2025

Took my car to get an oil change. Service Advisor was Brenda G. Her customer service was terrible. She had an attitude since I walked in the door. She told me I was early, which I already knew. She said excuse me! I said your early did you hear me? I told her yes I heard her. A little more was said about what service I came in for..Then I asked if Chris M. was around. I got told by Brenda that they don't keep people with bad Customer Service around. Eventually, my car was done. Brenda stood at the doorway of the service office and yelled my name. She asked me if I was bored yet and then proceeded to say let's go, it's ready. We got to the service counter and she asked me if Im coming back (for future service). I told her "sure". After I said that she said okay good because if you don't, I know where you work. To end this review. NO, I will not be going back to FF Nissan. And it's because of Brenda. I never had any problems with Chris when he was the service advisor. He was always kind and never rude like her. He was very helpful. I thought I found a Nissan dealership that was finally good. Looks like I was wrong.

This was our second car from Hanlees Nissan in Fairfield and once again, we were blown away by the excellent service! We were greeted immediately as we walked onto the lot, every interaction was friendly and helpful and we got a terrific deal, too. I highly recommend Hanless Nissan in Fairfield for a terrific experience and really excellent deals!

Read at DealerRater

Great serivce from internet manager Gustavo talks down to you when decide to go elsewhere when you have an approval don’t recommend if you truly want to find a car shop elsewhere (1/30/35) look at the “owner response” the same sad song and dance 4 years ago it’s like copy and paste

I have been taking both of my cars to Fairfield Nissan for over the past 6 years. I thought this would be my lifelong service provider until I was unfairly charged for a diagnosis of a issue that could not be diagnosed to began with. Upon droping off my 2014 QX60 hybrid, I let the service manager Chris know that when turning on my climate control system of the vehicle that I was smelling a burning smell and that I was concerned it could be a loose coil or something or leaking as I mentioned to him there was "NO Warning ... Read More

Full review text opened.

Google - Nov 8, 2024

I have been taking both of my cars to Fairfield Nissan for over the past 6 years. I thought this would be my lifelong service provider until I was unfairly charged for a diagnosis of a issue that could not be diagnosed to began with. Upon droping off my 2014 QX60 hybrid, I let the service manager Chris know that when turning on my climate control system of the vehicle that I was smelling a burning smell and that I was concerned it could be a loose coil or something or leaking as I mentioned to him there was "NO Warning Signs" on my dashboard to let me know it was nothing major to affect my engine. I asked if he could do the diagnosis to tell me what it would be first and if we needed to fix it. About after an hour after dropping the car off, the result of the diagnosis was similar to the problem I knew when i dropped off the vehicle. The only thing I was told was that there was a freon on my engine and it looked like a leak that was causing the smell and they would have to tear down the dashboard to figure out where it was coming from, I was not given no clear indication of what it could be such as it can be the AC compressor or AC pressure sensor could be out there was no diagnostic code given to me at all just hypothetical labor hours it could take to see what the problem could be. When explained to me over the phone by the service manager that it could take hours to tear the dashboard down without even understanding what was going to be corrected, I declined the service as it came across as I will be paying for labor hours until they figure it out. I told the service manager I would pick up my car and take it to the Infiniti dealer to correct the problem with clear answers. I was charged $220 for Nissan to tell me something that I already had an ideal of when I dropped off the car. This was very insulting and a waste of time and money, My expectations was to have a more detailed understanding of what would need to be replaced, but nope all hypothetical work to be done. Any individual that knows a little about cars could open the hood and see freon over the engine and tell it would be a issue with the HVAC but no details of what would need to be done. I WILL NEVER bring my Nissan or Infiniti back to FAIRFIELD service dealer again. I paid $220 for absolutely understanding of what work would be done and what part would need to be replaced. Very unhappy removed customer

Don’t recommend . They put extra add-on packages and an extra insurance that I clearly did not need nor want . I told them that since the start, but they sneakily put it in anyway . Obviously it was my fault because I signed the contact without reviewing it well and I just took them for there word that they did not put any ad add-on packages . After time went on I found out that I could cancel them I went to office which was more than an hour drive to fill out the cancelation forms and to find out they never ... Read More

Full review text opened.

Google - Nov 4, 2024

Don’t recommend . They put extra add-on packages and an extra insurance that I clearly did not need nor want . I told them that since the start, but they sneakily put it in anyway . Obviously it was my fault because I signed the contact without reviewing it well and I just took them for there word that they did not put any ad add-on packages . After time went on I found out that I could cancel them I went to office which was more than an hour drive to fill out the cancelation forms and to find out they never sent them out to the company so they can get canceled . Why ? Idk . It wasn’t convenient for them I guess . I reached out to them and after going back in forth I’m still waiting for them to send those papers out after filling them out again . I do not recommend they at all ! They are no trustworthy and not professional at all

this dealership has engaged in fraudulent practices. They entice customers with misleading promises, but after delivering the vehicle, they fail to file the required DMV paperwork. Efforts to follow up are ignored, with the sales manager refusing to respond to emails, stating that “your email means nothing to them.” I would like to specifically highlight the unacceptable service provided by Juan Zaragoza. A formal complaint has been filed with Nissan Consumer Affairs, and I trust that this communication will prompt senior management to investigate the fraudulent activities occurring at this dealership. Update : Sale manager did reach out via email after ... Read More

Full review text opened.

Google - Oct 10, 2024

this dealership has engaged in fraudulent practices. They entice customers with misleading promises, but after delivering the vehicle, they fail to file the required DMV paperwork. Efforts to follow up are ignored, with the sales manager refusing to respond to emails, stating that “your email means nothing to them.” I would like to specifically highlight the unacceptable service provided by Juan Zaragoza. A formal complaint has been filed with Nissan Consumer Affairs, and I trust that this communication will prompt senior management to investigate the fraudulent activities occurring at this dealership. Update : Sale manager did reach out via email after I posted this review. So whoever made that happen thank you. Please see my response to his email below and hope that this time the response would be quick. Mr. Juan, In our last discussion, you gave me only 24 hours to make a decision, despite the fact that Henlees Nissan took 90 days to provide a contract. You specifically stated, “your email does not mean much to me.” Given your aggressive behavior during that conversation, I am not comfortable communicating over the phone and request that all further correspondence be conducted via email. I am prepared to return the vehicle, but I am unable to drive it due to the expired license plate, as the DMV paperwork was never filed since the vehicle was delivered on July 3rd. Therefore, you will need to arrange for the vehicle to be picked up. I also request that the inspection of the vehicle be conducted at my residence, as I have significant concerns regarding the integrity of Henlees Nissan Fairfield. Additionally, I seek assurance regarding the prompt return of my down payment, given my past experience with delays. Please confirm a pickup time for Saturday between 11 AM and 5 PM PST. The car will be cleaned and ready for your collection. Sincerely, Prateek Gupta

I visited this car dealership today, hoping to find a vehicle that fit my budget and needs. However, my experience was incredibly disappointing. After discussing my situation with the store manager (Juan or Jose), I was quickly brushed off to an associate who didn’t seem to understand what I was looking for. The first car I was shown was not at all what I needed, and when I inquired about other options, I was only presented with more expensive vehicles that were in poor condition—dirty, dented, and with noticeable paint chipping. It felt like they were trying to ... Read More

Full review text opened.

Google - Oct 6, 2024

I visited this car dealership today, hoping to find a vehicle that fit my budget and needs. However, my experience was incredibly disappointing. After discussing my situation with the store manager (Juan or Jose), I was quickly brushed off to an associate who didn’t seem to understand what I was looking for. The first car I was shown was not at all what I needed, and when I inquired about other options, I was only presented with more expensive vehicles that were in poor condition—dirty, dented, and with noticeable paint chipping. It felt like they were trying to sell me anything rather than actually listening to my needs. When I asked the manager to put himself in my shoes, his response was shocking: "I don't have a budget; I would get whatever car I wanted." This lack of empathy was disheartening and made it clear that customer satisfaction was not a priority for him. To make matters worse, when I confronted him about the lack of customer service, he responded in Spanish, telling me to "leave no deal." He didn’t even realize I understood him, which showed a complete lack of respect for customers. When I pointed out his unprofessionalism, he got aggressive and in my face, and my mom had to step in to diffuse the situation. This experience was unacceptable, and I would not recommend this dealership to anyone. Unless there are significant changes in management, I suggest looking elsewhere for your car-buying needs. 10/10 would not recommend.

I took my car to get a tire rotation, a simple tire rotation after getting it, the car started making a sound on the back wheel and I brought the car back and mentioned it. They told me they would charge me 150 for a diagnosis, why? For something they should do for free? I've had my car for 10 years and keep the services to date and they try to tell me the sound is not related to the service they just did. I read another review similar to mine from 4 months ago, and it seems they have not improved ... Read More

Full review text opened.

Google - Aug 21, 2024

I took my car to get a tire rotation, a simple tire rotation after getting it, the car started making a sound on the back wheel and I brought the car back and mentioned it. They told me they would charge me 150 for a diagnosis, why? For something they should do for free? I've had my car for 10 years and keep the services to date and they try to tell me the sound is not related to the service they just did. I read another review similar to mine from 4 months ago, and it seems they have not improved what they said they would.

Drove long distance thinking we had a sure thing buying a vehicle to this dealership. But find out they (Ro and Dylan) were trying to add an additional amount to our monthly payment on top of our pre-approved monthly payment that has been approved by my Credit Union already. Nice sales guys but no thanks!!

DO NOT TRUST YOUR VEHICLE WITH THIS DEALERSHIP. I recently took my 2018 Nissan truck in for routine maintenance. I was informed by the service department that the truck needed more than $2,000 in repairs. Another Nissan dealer in the area checked the parts in question. Absolutely nothing wrong with the vehicle. Hanlees of Fairfield made it up. Do not trust these people.

I serviced my 2014 Nissan Pathfinder for a new transmission back in June of 2022. They provided me with a one year warranty. I paid cash $6,000.00. A year later 2023 a mechanic notices that there is an issue with the transmission that there is a leak it was missing a cap (or something like that). A year after June of 2024 my transmission was completely out. They offered to ask for a goodwill but consumer affairs declined it. Now I'm stuck with a non working vehicle that could have more life. I'm giving them a two star because they were kind of ... Read More

Full review text opened.

Google - Jul 17, 2024

I serviced my 2014 Nissan Pathfinder for a new transmission back in June of 2022. They provided me with a one year warranty. I paid cash $6,000.00. A year later 2023 a mechanic notices that there is an issue with the transmission that there is a leak it was missing a cap (or something like that). A year after June of 2024 my transmission was completely out. They offered to ask for a goodwill but consumer affairs declined it. Now I'm stuck with a non working vehicle that could have more life. I'm giving them a two star because they were kind of enough to lend me a car while we resolved the goodwill issue that they declined.

Got a tire rotation that messed up the alignment on my car and also turned my engine light on, never heard of that before. Also my car seems to drive worse after taking my car to this Nissan. Please don't get scammed like I did, these guys are fake

Everything was wonderful Everything was great, the service crew was polite, helpful and very knowledgeable about their jobs.

Read at DealerRater

they kept me updated on everything that was going on so that I would be in the know, also informed me of another issue that they were able to take care of at the same time.

Read at DealerRater

Great and fast experience. Never disappoints! Probably one of the most convenient Nissan dealerships! They are always friendly and kind every-time I go and take my car for an oil change.

Read at DealerRater

Great service, would recommend Pleased with your service and pricing. Very timely and informative Thanks

Read at DealerRater

I'm always treated with respect and care. I've never been disappointed with the service I receive there.

Read at DealerRater

Being financially challenged, I was ecstatic to learn that the service my car received was covered by its warranty. Otherwise I could not have had the work done. Thank you!

Read at DealerRater

It was good. They kept me updated while I was waiting. They suggested that I needed a couple more things to be upgraded whenever I get a chance

Read at DealerRater

Chris was very informative, learned explained everything in detail! He wad very informative polite friendly

Read at DealerRater

Great service via phone and in person!! Talked with female Ryan on the phone to book my service and get questions answered. Male Ryan took care of me once I brought my vehicle in. Both were great!!

Read at DealerRater

The technician rotated the tires but missed the fact that one of the tires were bulging and separating from the inside belts and that was the cause for the front end wobble not the brakes or the newer struts that were installed about 2 years ago that he said showed significant signs of wear. I took the car to another shop and they replaced the two front tires and the problem went away. Try a little harder. Complete mis-diagnosis. Wow!

Read at DealerRater

They changed my oil and fixed other items that needed fixed. I was happy with the service. I only wish as a loyal customer that I get a loyal customer discount on my repeat customer loyalty

Read at DealerRater

It was fine Great customer service, pleasant interactions Provided military discount. Great service by Chris

Read at DealerRater

Service department is very good. My oil change and maintenance check was excellent. They scheduled me for the next workday when I called for an appointment . Highly recommend to others.

Read at DealerRater

I thought you get a complimentary car wash if you take it in for service, but they never do the car wash. I've been going the the Fairfield center for a year and they never wash the car after service. The service center at Serramonte in Daly City always washed my car. Fairfield doesn't. Don't advertise that you get a car wash when you don't.

Read at DealerRater

Amazing and fast service the workers were really nice and they had the knowledge required

Read at DealerRater

Quick and easy, saved me so much time The service advisor did just what I asked and even cleaned the car

Read at DealerRater

Pleasant They always treat me with respect and courtesy They always have a answer to my questions

Read at DealerRater

My experience was excellent! The young man was very knowledgeable about what needed to be done and excellent customer skills.

Read at DealerRater

Great customer service, Ryan is great he handled everything smoothly. Nissan Fairfield dealership will be my go to Place for my car maintenance

Read at DealerRater

This was a great experience! The staff was so professional and provided great customer service! Chris was super nice and his customer service was amazing! Just when I thought customer service didn’t exist anymore. 😀

Read at DealerRater

Service department was very accommodating of my time, got my car in and out fast.

Read at DealerRater

Great team work, thoughtful, courteous. Good at scheduling me in and checking out my car, checking for the best deals

Read at DealerRater

Chris was helpful, honest and very sweet He ordered me a lyft to make sure I got home safely while waiting for my car to get serviced and offered me one back. He was knowledgeable about and friendly as well.

Read at DealerRater

Very professional and nice And knowledgeable They were great, fantastic, very helpful Nice nice nice

Read at DealerRater

Really good service my car was fixed fast and employees are really nice and helpful.

Read at DealerRater

Good. Very helpful .good job, team work, especially Ryan, Tyler are goof and very helpful

Read at DealerRater