Customer Testimonials
Had an awesome experience here with Gustavo! He was super nice and helpful, and helped us find exactly what we wanted. We knew from the start exactly which model we wanted -- he gave us our options and did not try to push us towards anything we didn't want or need, which is what I feel like you always have to prepare for when going to a car dealership. It was so refreshing to not feel like we had to be on guard the whole time. While the paperwork process was understandably long, it was seamless and explained to ...
Juan is amazing!! Not only did he make my buying experience painless, he also followed up with me to make sure I was doing okay a week after I left. It says a lot about him to follow up afterwards. I would recommend people see Juan at Nissan of Fairfield for the car buying experience.
This was our second car from Hanlees Nissan in Fairfield and once again, we were blown away by the excellent service! We were greeted immediately as we walked onto the lot, every interaction was friendly and helpful and we got a terrific deal, too. I highly recommend Hanless Nissan in Fairfield for a terrific experience and really excellent deals!
I had a great Experience With Cesar , Trent , and Juan. They are so helpful . They are so informative and honest . I love how they did not pressure me to make a decision . They had patience with me . I went somewhere else and came right back because I had better experience at this dealership . Make sure you ask for Cesar when you come to this Nissan . He will send you to the right person .
I had a great experience buying a car today from Hanlees Fairfield Nissan! Right from the beginning, Gustavo was super helpful in helping my husband and I find exactly what we want in a car, he was flexible in showing us our different options, was receptive to our budget needs, and was very knowledgeable about the whole process. After we decided on a car, Trent helped us with the finances and final paperwork, he's a great person for Active Duty military to work with, especially since he is a military veteran himself. He was very transparent and shattered the ...
Great experience! Allison was wonderful we really enjoyed working with her!
We had an exceptional experience At Hanlee’s Nissan Dealership working with Allyson and Juan . Allyson was very patient with my daughter trying to figure out which car she will decide with. She was very personable and she made a good connection with my daughter, she also had her manager Juan work with us to get the best deal possible. If you want an exceptional experience go look for allyson to help you find your car without being pushy and the manager Juan to find you the best deal possible, they will not disappoint at Hanlee’s Nissan Dealership in ...
I had an outstanding experience at Hanlees Fairfield Nissan! From the moment I walked in, Juan and the entire sales crew were welcoming, knowledgeable, and incredibly easy to talk to. They made the entire car-buying process smooth and stress-free. The inventory was impressive, with a great selection of vehicles that met my needs perfectly. The team was attentive without being pushy, and they helped me find the exact model I was looking for. The entire purchase was fast and seamless—definitely a five-star experience. Highly recommend this dealership for anyone in the market for a new car!
I had an amazing experience looking for my new car as a first time buyer! I was so nervous about everything, Cesar Trejo was great and put me at ease. He was patient, easy to talk to, and above all NOT PUSHY! After 7 hours of looking at cars and coming back he helped me finalize the car of my dreams. I am beyond happy and appreciative of the service he provided me.
Excellent experience with Dylan at this location. My wife and I went in looking for a specific used car. They brought the car out for us immediately and gave us a test drive, were honest about the issues they had observed with the car, and got us through the whole process in about 2.5 hours. They were very patient as we went through the paperwork and checked in frequently while we waited for next steps. Thank you again to Dylan!
I Love me some Nissan. Nismo for life Baby
First time at this dealership, and it was a great experience! From arriving at the dealership and walking in being received with great staff, making you feel at home and welcomed. The sales person (Cesar) who gave me great service in person and through the phone was able to give me information I was looking for and over all the drive I had to do was all worth it for my purchase, will be returning for future purchases! And as for the sales manager (Juan) is super friendly and funny has lots of jokes for days. He’s able to ...
I received excellent customer service from Stephanie. Thank you again for taking the time out of your day to answer all of my questions. I greatly appreciated your patience. I will be returning when my Nissan is due for some work.
Sales girl Allyson was very attentive she knew we were comparing pricing and helped with what we were looking for along with giving us other options as manager juan also interjected options as well .Other dealers we went to didnt offer any options so we are prone to come back to this dealer after weighing all the options we were offered
Everyone was very nice and helpful especially Stephane the cashier. The place was very clean, showing a sense of pride in their dealership
Great customer service, friendly and very professional. Very happy with the knowledge that my sales reps and other employees had with all my questions and concerns. Loved that I didn’t waste my time nor took forever to seal the deal.
The atmosphere was great. The staff is friendly and professional. The store and car lot was clean. And vehicles priced for all budgets.
Love the store the staff is so friendly and the floor is clean. There’s A good selection of cars there. Can’t wait to make my first purchase
The staff was amazing and friendly. Got my vehicle serviced quickly, and had a very comfortable office to wait in. Fantastic team!
Everyone was very friendly, staff were attentive, and the service department was knowledgeable and quick! Great team!
Do you guys accept nissan coupon for oil change for q50 infiniti ?
Big thanks to Jeff & Dylan for helping us finance a new Sentra last night. They were honest, friendly, and helpful to find us a deal that worked well within the budget. If we go for another Nissan, I'm checking with these guys first.
I had a great young salesman, who was low key and helpful. All of the employees there were courteous, friendly and professinal.
Great and friendly service. Took care of my oil change and service check of my Xterra. Very happy with my service.
Great service, all the staff was friendly and especially Dylan was very helpful throughout the whole process of getting a car.
I had an appointment at 9 AM with Trent and by 9:40 AM, I bought a car. Trent was very communicative throughout my my experience from setting up the appointment to the test drive with Dylan to pricing and warranty. Huge thank you to Trent and Dylan for a painless experience🩷🎉🎈
Had a terrific experience at Hanlees! We went in to just view an EV, not expecting to actually lease one. Dylan greeted us immediately and was so friendly and knowledgeable. Skip forward to a few hours later and we were driving home with our new Ariya. The entire transaction was easy and I never felt a "hard sell" from Dylan or the finance team (sorry, I can't remember the names, but they were fantastic). High marks to Dylan and everyone at Hanlees for making this a painless transaction. UPDATE FEB 2025: This was our second car from Hanlees ...
Was in the market to lease a vehicle and had been looking into the Ariya. Met Daniel in the sales department and he made the process so quick and easy. I wanted a white AWD although they only had gray and silver. He got me an estimated monthly payment on the vehicle I actually wanted and was able to get one to his dealer in a couple days. He also took all my info down over the phone so that I could walk in, sign, and drive away in under an hour. I would recommend Daniel and Fairfield Nissan if ...
The entire personnel of the store greeted me and was super friendly and easy to talk to. Have my car shutters fixed another issue was found and also fixed and the mechanics along with Manager Chris went above and beyond to make sure that my car was completely together, so that no type of damage would take place in the future such as rocks, cutting the wires underneath my car, which I would imagine that is a very big problem! No doubt. I appreciate the smoothness of the experience. I am noticing that my car is running better more efficient ...
On February 5th I had the pleasure of purchasing a 2023 Nissan Altima SR from an exceptional salesman Dylan and his team, I must say, the experience exceeded all my expectations. First and foremost, the 3 Team members at Hanlees Fairfield Nissan were incredibly friendly, knowledgeable, and attentive. Their professionalism and genuine interest in ensuring I found the perfect vehicle made the entire purchasing experience stress-free and enjoyable. When it came to my specific vehicle, the 2023 Nissan Altima SR, I was thoroughly impressed. The car exceeded my expectations in terms of performance, comfort, and features. Its sleek design, advanced technology, and powerful ...
Well let's just say everyone made me feel like it was my Birthday! and boy oh boy they sure could teach a few other businesses in this town a few things about loving your job and acting like you do by the way you treat your customers......I asked if i could just attend the training classes On mindfulness and how to treat your fellow man....cuz they're living Legacy! Thank you Hanlees. Simply Magnanamous!!!!!!!🤗
I had wonderful experience at Nissan with all sales and service associates. Dylan in sales was very helpful
Great Customer Service and very Welcoming!
This dealership is great the staff are so nice from the manager to salesman. Aj, Daniel and Manny they have good service I got my brand new car I like it very much 😍 It’s amazing car buying experience. Thank you so much🥰
This dealership is great. From the day I bought my new truck they always keep in touch making sure everything is ok. Went in for first service and the service writer was great and friendly as well as the cashier at the end.
Everything was wonderful Everything was great, the service crew was polite, helpful and very knowledgeable about their jobs.
they kept me updated on everything that was going on so that I would be in the know, also informed me of another issue that they were able to take care of at the same time.
Great and fast experience. Never disappoints! Probably one of the most convenient Nissan dealerships! They are always friendly and kind every-time I go and take my car for an oil change.
Great service, would recommend Pleased with your service and pricing. Very timely and informative Thanks
I'm always treated with respect and care. I've never been disappointed with the service I receive there.
Being financially challenged, I was ecstatic to learn that the service my car received was covered by its warranty. Otherwise I could not have had the work done. Thank you!
It was good. They kept me updated while I was waiting. They suggested that I needed a couple more things to be upgraded whenever I get a chance
Chris was very informative, learned explained everything in detail! He wad very informative polite friendly
Great service via phone and in person!! Talked with female Ryan on the phone to book my service and get questions answered. Male Ryan took care of me once I brought my vehicle in. Both were great!!
The technician rotated the tires but missed the fact that one of the tires were bulging and separating from the inside belts and that was the cause for the front end wobble not the brakes or the newer struts that were installed about 2 years ago that he said showed significant signs of wear. I took the car to another shop and they replaced the two front tires and the problem went away. Try a little harder. Complete mis-diagnosis. Wow!
They changed my oil and fixed other items that needed fixed. I was happy with the service. I only wish as a loyal customer that I get a loyal customer discount on my repeat customer loyalty
It was fine Great customer service, pleasant interactions Provided military discount. Great service by Chris
Service department is very good. My oil change and maintenance check was excellent. They scheduled me for the next workday when I called for an appointment . Highly recommend to others.
I thought you get a complimentary car wash if you take it in for service, but they never do the car wash. I've been going the the Fairfield center for a year and they never wash the car after service. The service center at Serramonte in Daly City always washed my car. Fairfield doesn't. Don't advertise that you get a car wash when you don't.
Amazing and fast service the workers were really nice and they had the knowledge required
Quick and easy, saved me so much time The service advisor did just what I asked and even cleaned the car
Pleasant They always treat me with respect and courtesy They always have a answer to my questions
My experience was excellent! The young man was very knowledgeable about what needed to be done and excellent customer skills.
Great customer service, Ryan is great he handled everything smoothly. Nissan Fairfield dealership will be my go to Place for my car maintenance
This was a great experience! The staff was so professional and provided great customer service! Chris was super nice and his customer service was amazing! Just when I thought customer service didn’t exist anymore. 😀
Service department was very accommodating of my time, got my car in and out fast.
Great team work, thoughtful, courteous. Good at scheduling me in and checking out my car, checking for the best deals
Chris was helpful, honest and very sweet He ordered me a lyft to make sure I got home safely while waiting for my car to get serviced and offered me one back. He was knowledgeable about and friendly as well.
Very professional and nice And knowledgeable They were great, fantastic, very helpful Nice nice nice
Really good service my car was fixed fast and employees are really nice and helpful.
Good. Very helpful .good job, team work, especially Ryan, Tyler are goof and very helpful
I just went in for an oil change, they explained to me that my system needed a no cost upgrade and they did it for me. The service department was really helpful.
I wanna say Thanks to Chris, he helped me out a lot with every question I had and did an excellent job in explaining everything. I had a great experience with hanlees Fairfield Nissan services and would highly recommend to anyone!👍
Very courteous employees. They estimated the time it would take and they were right on. They went over every they did on my car and gave me recommendations for the next visit.
Chris was very helpful and kept me informed about what was happening. It took 3 trips to the shop but eventually got my keys programmed.
Great Customer Service! Excellent Communications! from beginning to finish! I am a Satisfied Customer Thank you Team
Nissan would not expedite the part that I needed(an instrument cluster) for my 2018 Frontier . I was more than willing to pay the air freight and they refused costing me a total of 6 extra days of lost wages.This is an terrible policy and with probably lose me as a Nissan customer.I’ve.owned 5 previous Nissans.Rob the parts man went above and beyond to get the part expedited but to no avail. Thanks Rob for your tremendous effort.
The lady working at the front desk was very quick to greet me and get my car jn line to be worked on.
The staff was very helpful and honored my coupon. The wait for service was reasonable.
Took care of my recall with no issues. Also completed some work covered by my extended warranty. Was offered to call me a Lyft ride so I did not have to wait while work was done. Everyone was very helpful and professional. My service advisor was Chris Morales, he went above and beyond to take care of my needs without any pressure. He is very customer oriented!
Easy to get an appointment, good customer service, and staff that was knowledgeable and concerned for my needs.relating to keeping my car running well.
Excellent timing, quick. Offer a complimentary lyft,. Very polite. I did not have a single problem. Thankful for the service.
Ordered a part and they won’t ship it next day air even if I pay for it in advance. Not very accommodating. Not the dealers fault but a warehouse they deal with.
Very things is good. Very good and fast service. But 1 things the quality of car need better. Just tell the manufacturer. A lot people told me Honda have a better mileage and quality of the car. I know I used a lot the car. But it is for my business. I need that to have income.
Kind, friendly. Gives explanation of job they perform and why it's needed. They do great work
As always, the staff was extremely helpful and thorough, and fixed the areas of my concern with the vehicle.
Very nice and helpful stuff- Taylor andCarlos. $350 for a single tire a bit much.
Straight up, honest quick and not trying to add any extra service’s I got what I came for you need unlike the other dealership that try to get extra money out of me.
Thank you Chris, for taking care of my car and making this such a positive experience.
Employees were all very smart and helpful. I will be taking my car there again!!
Great service. Service advisor was very helpful. Repair was very timely. Also, customer pickup was excellent.
Went to get 2 keys made for some reason they couldn’t cut the keys correctly. And the Computer went down and cannot connect to Nissan. The Second trip they got it done, but 1 key still didn’t work properly. When I go to pay they overcharge me from the quote that I was first given. The German behind the parts counter knocked off $45 but it still wasn’t what the quote was.
I will never buy another Nissan as long as I live. They gouge people, they claim that they'll get help from Nissan to replace a transmission that was only 59,000 mi. However I was told that I would not get any help because I never brought my vehicle into the dealership for service. Why would anybody go to the dealership when the dealership charges so much? I will never in my life by another Nissan. You've had me for the last 20 years you will not get another year out of me.
I normally go to my local Nissan dealership for any basic maintenance. They are always very professional and accommodating. I have had most of their line up from the Nissan Maxima, Pathfinder, Rogue and the Titan. So you might say I am a Nissan Fan Boy.
The place is inviting. Chris Morales was a big help, his assistance was amazing. From unpleasant past experience with dealerships I am always on guard. I've had some very bad experiences with dealerships and getting my car serviced. Hanlees Nissan of Fairfield atmosphere has a different vibe. Like trusting. Hanlees Nissan will be the service provider for my Nissan Leaf.
Have been to other dealerships, but the service I received, was outstanding and very efficient
This is a Great Dealership!!! I highly recommend it! The staff was excellent!!! They were kind, professional and knowledgeable.
Great customer service. Friendly. Responsive. Easy to do business with. Diligent. Attentive. Thorough and knowledgeable.
I received a prompt and courteous service when I was in Hanlees Nissan of Fairfield and I would recommend them to anyone
Hanlees Nissan in Fairfield is centrally located to me so this makes it a prime choice for sales and service. Lucy made the selection and buying process easy and her friendly personality reduced an otherwise stressful experience and left me with a grateful feeling.
Very courteous very helpful on time with repairs. I will bring my car in again.
Very welcoming, did a great job in making sure we made the right choice in car. Great customer services and very efficient at there job.
Great customer service and very attentive to our needs; would definitely recommend to friends and family!
I am always greeted with a smile before we laugh. My stay is complete when I have talked to all who have service my car. Thank you!!!
Service was great car ready in a hour outstanding can’t wait until my next service.
This is the first time that I have had one of my vehicles serviced here. So far I feel that it was a good experience. The only complaint I have is that it is hard to get a hold of a service adviser.
Service rep recommended unnecessary $350 transmission fluid change that wasn’t scheduled in the manual, without even looking at the fluid.