Customer Testimonials
This is the first time that I have had one of my vehicles serviced here. So far I feel that it was a good experience. The only complaint I have is that it is hard to get a hold of a service adviser.
Listened to my issues and took care of them in a timely manner and applied a veteran discount to boot.
I’m very confident to bring my car in because they treat everybody as VIP . So I’m thankful for it . I always recommend this service center to all my friends .
Great service. Really fast and wasn’t waiting long. Decent prices. Highly recommend this place
I believe I've already given my effusive opinion. In short I am very pleased.
Polite and courteous. Work to be done explained and completed. Satisfied with the work done
They were very efficient customer oriented and communicated appropriately. Great great service! I will be back and would be happy to refer the service center.
I had a fantastic experience with Hanless Fairfield Nissan Service. They repaired my Nissan Rogue promptly and did an exceptional job. Their professionalism and efficiency truly stood out. I couldn't be happier with the service I received. I highly recommend them for any Nissan service needs. Thank you, Hanless Fairfield Nissan Service, for your top-notch service!
Well I wish that we could get our car wash back but other than that things are great in regards to service and thank you
Great service and very friendly staff thanks for all your help I appreciate it thank
It’s a long story so I’ll try and make it short as I started out going to the Vallejo dealership only to be very disappointed as they never fixed the problem I was having with my car so after much frustration I was advised to call corporate so I did and got a case number and they advised me to get a second opinion so I went to the Fairfield Nissan and they took such good care of me and my car. Ryan the service manager was amazing in how he treated me. They figured out the problem ...
Saved me in my hour of need. Everyone was respectful and very knowledgeable. Thank you all so much.
No complement of washing my car or any other courtesy. But thanks for your service, I will try to use your service again.
Everyone here is so kind and goes the extra mile. They even know me by name and are always making sure I feel heard and taken care of. This location, hands-down, always provides some of the best customer service experiences I've ever had.
Great job and great service friendly atmosphere thanks to Ryan being warmth and friendly and happy
As always, Ryan and his service staff always take great care of my vehicles repairs and service. I strongly recommend their service.
Very satisfied with the repair, wish I was provided a loaner vehicle for the warranty
Always great service here at Hanlees. Thanks as always for all you do here! Couldn’t ask for anything better.
ALways responsive! Feel comfortable that I am giving accurate and fair assessment. Always treated with respect. Professional and efficient
I am always pleased when using this service center, and know that staff are experienced and capable of addressing issues the vehicle may have.
Very professional, nice, and thorough with details. Very smooth process. I would definitely recommend to others
They have taken care of my vehicle to keep it running at peak performance also
I was very pleased with Lucy and her attentiveness and friendly manner. This purchase was a breeze.
Advisor was very kind and informative. She made sure to go over what was done and what they recommend needed to be done. I appreciate that the machine showed me exactly what needed to be replaced and why. They got me a quote for the repairs and as soon as I have the time I'll most definitely be coming back to get everything done.
Service rep was very friendly and professional. However tech couldn’t figure out the lock on my tires for my Volkswagen gti so they were not able to swap my tires. They did it last time I was there with no issues. Everything else was good!
The service department was amazing. They provided excellent service and below the initial estimate. I would enthusiastically recommend Hanlees Fairfield Nissan
Very good service service manager explained all problems and work to be done will be back
Great customer service. Staff is very helpful. Very friendly. Make my day very easy. Hoppy customer
Is very good , l recommend hanlees Fairfield Nissan, all people we helping, and very nice 👍
The service was excellent. The explained everything to me about my car. And I was in and out in 40 minutes.
Easy to work with and honest about what service you need or don't need.
It is the best thing that has ever happened Fairfield today and I was very happy
Service department employees were helpful and polite. Oil change took an hour, waited in the lounge area very clean and comfortable
Service manager is awesome.. very very very helpful and very very knowledgeable he's a keeper
The best staff ever they listen and take care of you beyond my expectations SALUTE TO ALL EMPLOYEES
Quick, kind & informative Staff was personable & recommended services needed but not in a demanding way
Provide good services , friendly customer service. Explain service before maintenance. Very satisfying service. Worth to refer to others.
Excelent service and costumer service very friendly nice and attention all team very helpful faster
Ryan is a very good service advisor. I would recommend him to anybody. Really friendly and easy to understand
The people that work there are friendly and helpful. I will come back when I get ready within the next year to buy a new vehicle you will be my first stop.
Friendly employees and an overall welcoming environment. They had the vehicle and the exact color I wanted.
I purchased a newer model used vehicle from Hanlees. The test drive and sales process was pleasant with no pressure. Questions that couldn't be answered immediately were researched in minutes. The sales manager made the signing process simple though it still takes a while because of the large number of forms. He offered a couple of add ones, but again with no pressure.
Hanlees Fairfield is the only dealership with a maintenance shop that I will trust with my car. Over the years I found that there is only one who does the job right and doesn’t “pad” their service. I feel like I now have a dealer I can count on.
The people who work there are very nice and know there jobs very well and it’s a clean environment
Excellent customer service thank you Luis Excellent explanation about the car loan by the dealer representative thanks alot to both of you
I got a last minute Oil Change Service request and Ryan did an excellent job squishing my car on schedule. As always, they did a great job, nice, fast and clean. Thank you Ryan, for persons like you, is a pleasure bring my cars for service. Thank you Hanlees Fairfield Nissan for your Service Department Team.
The service was amazing.! The Arafat was friendly and profesional. They explosión all very good.
Alberto Chavez made this process a breeze from beginning to the end. He was very knowledgeable, professional, and efficient.
I always get good service when I go there, with no hassle and no long waiting.
Ryan was patient with insurance hiccups, thorough as well as timely with submitting documents to the insurance company, and the work was completed quickly once the insurance issues were addressed.
Working with Ryan was an absolute pleasure and service. Great attitude and punctual. I have had nothing but good experience with Nissan fairfield
This is the second time visiting Hanless Fairfield Nissan and I had a great experience both times. This time around, the new manager and staff were very accommodating, extremely helpful, and the process of buying my Rogue was very quick and easy!
Employees are great that they were able to assist me rightfully. They are so professional and you can tell that they know what they're doing
Very nice staff, employees quick service, knowledgeable mechanics, easy access to freeways, nice and clean environment, / waiting area.
The service department did an excellent job. The manager did a good job and keeping me informed during the maintenance Recall.
Service was Excellent! Friendly and Efficient Staff! I would strongly recommend it to family and friends
Hanlees great always willing to help and Great great service. Home town finest and best.
Fast, efficient, friendly. Went in to service and was out within 30 minutes of appointment
Great, pace to go to get hreat service with a friendly face.. Crew always take care of my vehicle. Thanks Fairfield Nissan.
Wasn't able to fix issue had to get new one somewhere else but he try hard to fix it
I believe it's great place to go for car repairs the staff is great they answer all your questions, Service Dept makes sure your aware and updated on process of your Car , very polite.i would recommend others to Nissan Dealership there no one else I would go to..there Great
People are ni e and very good service and very honest people thank you very much
I was pleased with how this team handled the transaction. With these transactions the dealership wants top dollar. At the same time the customer wants the best deal. The team was not overbearing or pushy and that’s what brings back business. Dealerships get a bad wrap, although it is often times brought on to themselves when they try to hustle a customer. I did not feel that way with this transaction. Great job!
The service manager Ryan is super nice and knowledgeable, made me confident I was bringing my car to the best place. And the price was very reasonable. I would recommend this dealership.
Always very friendly and accommodating I fell like a VIP clients every time I visit
Made appoiment for oil change they also rotated my tires they are always courteous Ryn is the best
Great customer service and a cozy waiting area. I will be back to get more done required sensors.
Your employee Ryan is very nice, professional and never rude or disrespectful. He let me know what my vehicle will need in the way of brakes in a few months. That makes all the difference when I take my car for repairs.He even remembered That a few times have had it checked out before going to visit my grandkids, and my sons widow in Reno. So will be safe driving there and back. God bless that youngman. Will be bring my vehicle back again for this reason.
Easy to work with, service is trustworthy; Lyft makes it possible to get the vehicle there and back.
Customer service was good, do wish that they had rinsed the car off. The wait time was a little long as I had an appointment but I understood and employees kept me updated.
Great guidance on using the life time warranty for the part my car was needing.
Excellent service as always. Fast and honest. Letting me know everything I needed to watch with my car as always
Great guidance on how to claim life time warranty for the part my needed. I am very thankful.
This was the Best Nissan dealership that I had ever been to. The Service Manager, Ryan was The Best!!! And the Service Advisor, Janic was Excellent!! Extremely friendly staff, and I will continue to bring my car back here!! Thank you!!!
Finished oil change and service quickly, but I waited around too long during check-out. Not enough people working!
Roberto is the most helpful and nicest salesman I’ve ever dealt with. Understood my wants and needs and was able to make a deal.
Called and got an appointment on the same day for an oil change. Friendly and professional service with coffee and snacks.
Everyone is very friendly and knowledgeable. Ryan is very professional and makes us feel at ease.
Good customer service very friendly the manager very nice guy i dont even have to make appointments they they help me right away
I appreciate the customer service and quality service of Hanless and that's why so always come back!
So very helpful made us feel like family. Help us to get the car, we really Wanted. very happy with the new car, Thank you again so much
I was pleased with the service. I was a little disappointed at the end because my truck could not be washed. Overall this dealership did a good job.
excellent customer service from ryan in the service department, and river from the service department. thank you ryan for being very detailed and honest. hands down best customer service i ever received.
I have been to multiple Nissan maintenance centers over the years and the Fairfield one has by far been the best! When I first called and spoke with Janie she was kind and provided excellent customer service fitting me in for an appointment the next day. The overall communication and service done was exceptional and I will definitely be recommending the service shop to other Nissan owners!
Ryan was the reason why my experience at hanlees Fairfield Nissan was so great. He focused and making sure I was take cared of and made sure I paid for service that I needed.
The service department manager was great. He was very professional and explained the issues I had with my daughters car.
Fast, efficient and curious. Took the time to explain what was done and recommendations for future maintenance needs
Good service my car was repair at same time a made my apoiment 1:30 to repair it
His appearance is very good. The only thing is he should be make more details about the credit score and what the bank I was approved.
Ryan and his service team were pretty reliable in the work that they did for me...I've been here several times before and they have started to earn my trust...that's a hard thing to do in today's world when it comes to mechanics....keep up the good work