Customer Testimonials
Great experience going to this Nissan. Sayed was great and didn’t try to upsell me. He also helped with my dad with the language barrier. Everything was transparent and disclosed upfront.
My boy Sayed got us right!!!! Go to him!! Thank you Sayed and Milan the finance manager.
I went to Hanlees Fairfield Nissan to do an oil change, while waiting in the service area Sayed approached me and sold me on the Rogue for my daughter. He also kept us entertained and was super helpful. I highly recommend you go to him.
Worked with Gustavo for our 2017 rogue had a great experience come see him we got a second key as well on a used vehicle
Miss. Rachel is so freaking awesome and very caring. One of the best experiences I have ever had! She's deserves a 10 star or more ☺️☺️
These guys are awsome, especially Rachel!!!! Rachel understood what my problem was and stopped at nothing to get it fixed. She spent her own time to fight the warrenty company to get my hvac box replaced and got it covered! I’ve been to plenty of dealership service shops and not one are as good as Rachel and her team! Rachel needs a raise!!!! Thanks again! Jack
I had a pleasant experience going to Hanlees Nissan. Sayed was our salesperson and he was professional and provided us with the information needed to make a decision. Overall I’m happy and would recommend you work with Sayed!
Came in to work with Gustavo Torres initially came for a used rogue but he showed me the rogue 2026 and had amazing incentives I told him I was shopping with Honda and Toyota but they were just so out of budget with mark ups Amin and Gustavo played no games and got to it I left please with my rogue
Worked with Gustavo Torres when I was in service he understood I was retiring in a couple years and this would more than likely be the last vehicle I purchase showed me the offers on rogue and we made it work he didn’t try to upsell me or anything of that matter was very clear about Nissans offers and helped me get the best over all deal if you need a new vehicle look for him
Ms Rachael Berube provided me with excellent service! Hanlees is lucky to have her!
Gustavo was great experience 👍
The woman working the front desk was so helpful and kind! So appreciative of her and will definitely go back to get my car serviced here because of her!
Rachel is amazing as always! It's always a pleasure to work with her. Everything went smoothly and was finished in a good amount of time.
Rachel did an awesome job taking care of me and my car. Service is a 10/10
ask for sayed he was awesome to deal with. i went in looking for a affordable commuter and he didn’t try to upsell he worked with me to find what i was looking for
Rachel Berube and the service tech were exceptional. I was having noise in my engine that the other dealer could not figure out. Turns out to be an engine mount it was fully covered by my warranty. Thank you Nissan Fairfield.
I came in to do a oil change on my Titan and meet Sayed one of the salesmen,didn't think i had much of a chance on a new vehicle but he made it happen,excellent customer service and honestly from Sayed,2 thumbs up!!
I went in for a diagnostic test. Rachel was fantastic, helpful, and very welcoming. Answered and explained, in detail all questions that I had. She has great knowledge of her job! In a stressful situation she unknowingly calmed my nerves, very pleased that she was there!
Racheal gave me excellent services. She’s the greatest 😊
My husband and I went in looking for a car based on the auction card I received in the mail. The process was very easy. We were greeted by Gustavo Torres and he made us feel very welcome. He gave great customer service and in fact all of the staff. Were were in and out in less than 3 hours. Definitely would recommend them were you’re in the market for a car.
Rachel was the best!!! She made sure I was satisfied and she definitely looked out for ya girl when I was stressed out over my car! Her energy was always on point!! Go see Rachel!! She is the best!
If I could give 10 stars I would! Rachel was so helpful and kind. I felt like she actually cared and wasn't just trying to upsell to me. She does everything she can to make sure you are getting a fair price. I will definitely be going to the Fairfield service center exclusively from now on!
Rachel A. Berube did an exceptional/ excellent advice and even gave me a fair deal on the worked done on my car.
Gustavo was absolutely amazing in helping me purchase my car from Nissan! He is so nice and relatable and he made a terrible situation a better one! God bless him! 💛🙏🏾
Such a nice warm person with a friendly smile and so patient with customers. Keep her
RACHEL BERUBE Was very professional and very helpful. She made my visit VERY easy.
The service was excellent! My Service Advisor, “Rachel” gave the best service!! I felt really cared about as a customer, which is an uncommon practice in this day and time!! I didn’t feel ripped off or hustled out of my money. For that reason, I will remain a being “longtime customer” and will have all of my expensive major repairs done at Hanlees Fairfield Nissan. Thank you Rachel!!!
Rachel Berube is the best! She provided exceptional customer service and is very helpful.
Had the BEST experience and received absolutely over-the-top customer service at Hanlees Fairfield Nissan, all thanks to Rachel B! She was incredibly friendly, professional, and knowledgeable at what she does. Thank you, Rachel! You definitely deserve a raise! Honestly, I’m not sure why you aren’t a manager yet! Excellent customer service from start to finish. I’ll definitely be coming back!
I super appreciate Rachel the service advisor for making sure all my concerns were heard and assured me that they would look into it. They did a great job on my car and kept me updated on the process and all of my options. Huge thanks to the tech cal that also did the work. Thanks guys! I will definitely be bringing my car back to these guys 😊
Very professional service!!
Rachel Berube was very professional and helpful. I will return to Fairfield Nissan because of very timely service. Thank you, Rachel - keep up the good work.
Rachel Berube was very helpful and delightful to work with. Excellent customer service and my car is running great!
Amazing people! Thank you for helping me and my family! Specially Ryan!! Thank you!!!
Rachel is a great agent and very helpful with finding solutions when our car has issues. She is honest and we trust her recommendations. Great job Rachel!!!
Had a great experience at Hanlees Fairfield Nissan! Rachel was super helpful and friendly throughout the whole process. She made everything easy and was great to work with. Thank you, Rachel, for all your help! 😊 Definitely recommend her!
Service advisor, Rachel, was great!! Thank you!
Rachel was so helpful! Thank you again for everything!
(Translated by Google) Excellent service. Rachel was very kind and explained everything in great detail. She was truly friendly and efficient. I loved the team's friendliness and the options they gave me for my service. (Original) Excelente servicio. Rachel fue muy amable y me explicó lo que se necesitaba hacer con mucho detalle. Ella fue de verdad muy amable y eficas. Me encantó la amabilidad del equipo y las opciones que me dieron para mi sevicio.
Rachel is an outstanding woman
Rachel is very helpful and kind.
Went to Hanlees Fairfield Nissan for a transmission flush and also got a brake fluid flush at the same time. Rachel Berube was very helpful and professional with assisting me. Not my first time at this establishment and in all likelihood, won't be my last.
I don’t trust their service. After an oil change, ended up with more repairs. Nothing was wrong with my vehicle. No leaks. After taking it at Hanlees, major leak on boot axle. Per Google, I should pay about $350 but ended up paying for over $1,000. Then door open light appears on the panel. Just to check, they charged me $500. Nothing was fixed. They want to disassemble and check wiring. If they find what’s wrong, it could cost me up to $15,000!!! Would you believe that? Total ripped off!! Don’t go to Hanlees Fairfield. Mercedes Benz service shows everything they ... Read More DealerRater - Aug 3, 2026
My wife and I want to thank Rachel Berube for her outstanding customer service. She treats each customer as a person and not a transaction. Nissan is fortunate to have Rachel. She is the reason why we take our Nissan to Hanlee Nissan. We could get the car serviced at any Bay Area Nissan; but we continue to take the Nissan to Hanlee because of Rachel. This is not a cliche when I write that Rachel cares for the customer.
Rachel Berube handled everything for me. Very professional and knowledgeable
Very kind, helpful, and sweet. I am very grateful for her helping with the ride share to and from home. Give Rachel a raise.
My first time coming here and what I can say is they did not disappoint. Staff was accommodating and very helpful. But Rachel berube was truly amazing! Very helpful and never once seemed like I was inconveniencing her and I had a lot of questions worry’s ! Come here to get your car serviced.
Rachel did an amazing job, she provided excellent customer service from start to finish and kept me in the loop about the repairs on my vehicle.
Great service, friendly, informative, thorough! Rachel is great!!!!!
Great service!
rachel and ricardo were wonderful and great customer service definitely recommend coming here if needing help
Sayed was very friendly and knowledgeable about the cars on the lot and answered any questions we had. The manager Ryan was also very friendly and sold me the car at a great deal.
Ricardo Gallardo thank you so much.He is an amazing worker here.He was very kind and very helpful thank you
Great experience with the team here, Sayed, Millar and others. They dealt with the whole deal professionally, with courtesy and speed.
I came to buy the Altima. Sayed and Matin helped me get a very good deal. Sayed made the process super easier. I definitely you got him.
Rachel was a true angel. Accommodating, flexible and friendly. I’m a skeptic when it comes to any kind of car repair because I just assumed they are trying to take my money. Rachel was intentionally about making sure I understand what my repair needs were and the order I should address them.
Sayed was the best! He helped get an Altima and was super knowledgeable and explained Andiord Auto. Highly recommend you go to him.
Rachel was Wonderful, can't leave without her...
(Translated by Google) Good service, very friendly staff. Ricardo (Original) Buen servicio, muy amable el personal Ricardo
I bought a new Sentra over the weekend and Sayeed was a great rep, keeping me and my daughter entertained while the financial guys did their thing. He was also knowledgeable about the cars, helpful in the process, and had a very welcoming and friendly demeanor. Go see Sayeed for a new car!
First time coming to Hanlees Nissian, and I will say that they have my business moving forward. Service advisor Rachel was a pleasure dealing with. She was knowledgeable and helped me transition into service for my vehicle coming from various service providers. Thank you agin abundantly.
Rachel is very helpful and efficient. A cheerful and most friendly service advisor. I will always make sure she’s my service advisor in every future visits.
Thank you Rachel!!!! My experiences have been great here with Rachel. She always is taking good care of me!! She is wonderful and so helpful. I really appreciate Rachel’s excellent work ethic and beautiful personality.
Rachel and Ricardo provided excellent customer service when I took my car in for a recall. They explained their process and completed all necessary updates in a timely manner. Thank you Nissan team for a smooth and prompt experience.
I love this place Ricardo has great knowledge on cars and amazing customer service skills and funny. Thank you for the amazing service😊
Rachel was great to work with. Great communication. Rachel is an asset to the service department and Hanlees is lucky to have her on the team. We will continue to have our vehicles serviced at Hanlees.
Rachel Berube is a great asset to your company.
(Translated by Google) Thank you so much, Ricardo! Everything was great and fast! (Original) Muchas gracias ricardo! Todo bien y rápido!
Rachel Berube is amazing and very helpful
I met King and Sayed yesterday because we did a dealer trade. They were both super nice and I look forward to seeing them again 🙂 thank you both for your kindness!
Ricardo did everything I wanted him to do and got me out of here quickly.
Rachel has been very accommodating and friendly
Ricky Ricardo was awesome and very professional and efficient
I’ve been bringing my Nissan here for service for the past couple of years, and I’ve consistently had a great experience. Rachel is always positive, polite, and genuinely wants to make sure you’re taken care of. She clearly explained what service was needed, walked me through the pricing options, and provided a detailed breakdown of the estimate. She also kept me updated throughout the entire service process, which I really appreciated. Rachel truly goes above and beyond to provide excellent customer service. Make sure to ask for her when you visit this dealership!
Rachel is the best! Helpful and knowledgeable, with clear information about present and future service needs for my Nissan Leaf
Rachel Berube and the mx team were awesome! Thank you for a great 1st experience
Ricardo excellent customer service, speedy service, explained everything thoroughly what I needed for my vehicle. Thank you! Will come back again!
Rachel made my experience at the Nissan dealership amazing! From the moment I arrived, she was friendly, patient, and always had a smile on her face. She took the time to answer all of my questions and made sure I understood everything throughout the process. She truly cares about her customers and goes above and beyond to make sure they’re 100% taken care of. Great customer service like hers is hard to find. If you’re visiting this dealership, I highly recommend asking for Rachel, you won’t be disappointed!
Ricarado perfect service
Ricardo was very helpful and personable. I appreciated his help!
Ricardo is so funny, great communicator and great customer service. Fast service on planet earth!
Ricardo helped out a lot thank you.
top of line service, great people and very helpful, customer satisfaction, with free coffee while uoure waiting... recommended with five star...
Ryan Macoy is the best salesman ever. He was very patient with me and had the best deal for me. 5 stars is an understatement. Thanks Ryan!!!!
Ryan Macoy was the best sales person he was patient and kind and got us the best deal ever we were in the need of a second car and he made it happen with an affordable Cardinal and he was really so good and took his time. If you’re gonna go see Ryan he is the best there is.
I had a great experience at Hanlees Fairfield Nissan. Rachel, our service advisor, was outstanding. She got our Nissan Ariya back on the road quickly after we needed the 360° cameras recalibrated following a passenger-side mirror replacement. The service was completed promptly, and the cost was much more reasonable than what other Nissan dealerships quoted us—some wanted nearly double for the same work. Rachel provided excellent customer service from start to finish. Highly recommend Hanlees Fairfield Nissan for their honest pricing and professional service!
Took my car here for recalls. Ricardo went above and beyond during pickup. I was low on gas and my cars battery terminals were bad. Ricardo assisted in helping get me a ride to a gas station, get gas, and start my car. Above and beyond. Never had such an amazing experience at a dealership. Please give him any raises, bonuses for amazing customer service
Rachel Berube was an excellent person and helped me get everything I need to get done
Rachael was awesome 👏
(Translated by Google) Excellent service and enthusiastic kindness; he helped me throughout the entire application process. I am truly grateful to Ryan Macoy, and God bless people with such a positive attitude when communicating with others. (Original) Excelente atención y amabilidad con entusiasmo, me ayudo en todo el proceso de mi aplicación...la verdad le estoy muy agradecida con Ryan macoy y Dios bendiga siempre a personas con esa actitud que poseen para comunicarse con las personas
Rachel does an amazing job and has been very helpful!
Rachael was great very helpful!!
Dropped off my car, service completed on time, friendly staff that took time to go over service and advise on future repairs coming due.
Wow! I am so happy with the service I received at Hanlees Fairfield Nissan! Rachel is the best Service Advisor ever, and the technician, Cal, who resolved and completely fixed my problem is just awesome! He just kept working on my problem, a non-working camera, until he resolved it! I really didn’t think it could be fixed and was ready to drive without it - but to me, he worked a little miracle! Thank you both so very much! You both deserve a raise!!!
Rachel and Tim were extremely helpful!
Rachel really helped out when there was an issue with a repair and fixed it right away. Would definitely come here again.
RYAN MACOY IS THE BEST MANAGER !!! Gives me confidence in getting again a new car. Been a longtime customer and He's the best. Very knowledgeable and helps me a lot pick my car and what's best suits me.